Careers

Assistant Collision Centre Manager

Highland GM

The Highland Collision Centre is one of the largest facilities in York region and we are equipped with some of the most modern equipment. We are I Class Gold (Aluminium) certified and certified with multiple OEMs.  The successful candidate will join us in our focus to provide outstanding customer service and quality.

Job Description:

The primary responsibility of the Assistant Manager is to provide an exceptional customer experience while leading production in the shop.  The ideal candidate will have a strong background in customer service, sales, and automotive repair, with the ability to assess vehicle damage accurately and provide estimates. This person plays a pivotal role in the success of the of the Collision Centre.

Role and Requirements

  • Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
  • Ensure compliance with all insurance client requirements, processes and metrics
  • Communicate all customer requests and needs to appropriate team members
  • Provides positive energy when greeting customers in person and on the phone
  • Understanding of all required Insurance programs and procedures
  • Collaborate with the body shop team to ensure timely and efficient repair processes
  • - Utilize mechanical knowledge to evaluate repair needs and recommend appropriate services
  • Participate in monthly Health & Safety and staff meeting (if required)
  • Attend training, information sessions and workshops recommended by Store Manager

Requirements:

- Previous experience in a dealership or automotive repair setting preferred

-  Ability to work collaboratively in a fast-paced environment

- Experience in sales and interacting with customers

Job Type: Full-time, Permanent

Benefits:

  • Competitive comp plan, benefits and pension

Schedule:

  • Monday to Friday

Diversity and Inclusion Commitment:

At Highland Chevrolet Buick GMC Cadillac, we uphold a culture of respect and inclusion, recognizing and valuing the diverse talents and perspectives of our team. We provide equal opportunities for growth and success in a supportive and inclusive work environment. Through our continuous commitment to improvement and passion for customer service, we strive to deliver exceptional experiences while embracing the diversity within our dealership

Sales consultant

Summary

The Sales Consultant is responsible for managing all aspects of the New or Used Car Sales process from the point the customer walks into the dealership to the point of sale and beyond. The Sales Consultant will be passionate about building an ongoing relationship with the customer with the objective to create Brand loyalty and the highest level of customer satisfaction.

The Sales Consultant is an expert listener and is a master at executing each step/process within the Sales cycle. The Sales Consultant is results oriented and has a keen eye for "the details". They continually work at becoming a Product Knowledge expert and strive to provide each customer with a personalized retail experience.

The Sales Consultant is focused on achieving sales targets and utilizes the tools provided to them to assist them in their mission for sales excellence. As a team player, the Sales Consultant fosters good relationships with personnel in all areas of the dealership.

The Details

Develop Strong Relationships with Customer and continue to develop the Relationship:

  • Greet customers in a prompt, friendly and courteous manner.
  • Listen to customer needs and take action.
  • Assist customers in understanding the offering and then selecting an appropriate vehicle.
  • Create a customer base through effective contact methods that work for the customer.
  • Keep detailed records of all interactions with customers.
  • Handle all customer queries and concerns with a genuine intent to resolve their problem or issue.
  • Make prospecting calls and follow-up with customer within specific time-frames.

Be detailed oriented

  • Listen to and document customer needs and expectations throughout the sales visit.
  • Follows-up with customers in a way that works best for them.
  • Prepare for the delivery of new vehicle. Ensures all details of the delivery are completed.
  • Ensure all documentation/paperwork is completed in an accurate and timely manner.
  • Review and analyze actions regularly to determine how to better utilize time and plan more effectively.

Commit to the Highland Brand

  • Stay up-to-date on all dealership training programs.
  • Be able to explain technical features, options and their benefits.
  • Be knowledgeable about new features, specials and updates.
  • Be a champion for delivering excellent service at all times.
  • Actively maintain the cleanliness of personal and team workspaces.
  • Maintain a high level of professional appearance at all times.

Develop and maintain full knowledge about the Industry

  • Keep up to date with products, accessories, prices and key features of major competitors.

Specific Skills

  • Excellent interpersonal skills with an upbeat and engaging attitude.
  • Excellent verbal communication.
  • Excellent customer service skills including listening and the ability to impact and influence others.
  • Organized and an attention to detail with the ability to document customer needs.
  • Flexible and open to change; take on special tasks as needed.
  • Ability to manage customer complaints and to solve difficult problems.
  • Results Oriented and Accountable.
  • Holds a valid driver’s license.
  • Able to operate manual and automatic transmissions.
  • Basic computer skills and knowledge of Microsoft Office

Education & Experience

  • Minimum High School Diploma or Equivalent.
  • College certificate or additional courses would be an asset.
  • Automotive sales experience would be an asset.
  • OMVIC Certified

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